Frequently Asked Questions

General Questions

• My textures are blurry, why?
• My upload token is blank, why?
• How to customize logo in Modelo
• Slow rendering performance
• How to capture browser console information for trouble shooting?
• Where to find Modelo plugin for Revit

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File Format Support & Compatibility

• Which file formats does Modelo support?
• Which internet browsers is Modelo compatible with?
• What texture formats does Modelo support?
• What is the largest 3D file Modelo supports?

Modelo Account Questions

• Why my account isn't upgraded?
• Why can't I see all of my company's projects?
• How do I transfer a project to my company?
• How do I cancel my subscription?
• How do I turn off notification emails?
• How much do Enterprise accounts cost?